Guides, operator reviews, and delay compensation insights
Everything you need to know about claiming train delay compensation — thresholds, deadlines, tips, and how to never miss a claim.
Every major operator ranked on how easy they make the claims process. From best to worst.
UK rail passengers leave hundreds of millions in delay compensation unclaimed every year. Here's why.
Email-based claims, fast processing. The gold standard for delay compensation.
No account needed, reasonable form. Solid claims experience.
Straightforward form, no account barrier. Comfortable process.
Account required, adequate form. Could be better given their delay record.
Portal-based system. Adequate but more friction than necessary.
Slow responses for an operator with frequent disruption.
Complex form for a massive commuter network across the North.
Functional process, but the 30-minute threshold is frustrating.
Three brands, one clunky portal. Long response times.
Dated portal, slow processing. Kent commuters deserve better.
Multi-step forms, mandatory accounts, long waits. One of the worst.