Great Western Railway runs a decent claims operation. No account required, a reasonably straightforward online form, and processing times that sit in the acceptable range. Not the best, not the worst — solidly competent.
How to claim
GWR's delay repay form is accessible without creating an account, which immediately puts them ahead of most operators. The form collects standard information: travel date, stations, service time, delay details, and ticket information. You'll need to upload ticket proof. The form is a little longer than ideal but each step is logical. Processing typically takes 10-15 working days.
Open Great Western Railway Delay Repay →Tips for Great Western Railway claims
GWR operates a mix of high-speed services (Paddington to Bristol/Cardiff) and local stopping services. Make sure you claim for the correct service — the scheduled time matters. If you hold a GWR season ticket registered to their smart card, they can sometimes verify your journey automatically, which speeds up the process. Always include your booking reference for advance tickets.
Our verdict
Good. The no-account-required approach removes a major barrier, and processing times are reasonable. A few small improvements to the form length would push this into A territory.
What you'll need
Whichever operator you're claiming from, have these ready: the date of your journey, your departure and arrival stations, the scheduled departure time of your train, what happened (how many minutes late, or if it was cancelled), your ticket type and what you paid, and proof of purchase — a photo of your ticket or your booking confirmation email.
For a complete overview of how Delay Repay works across all operators, read our UK Commuter's Guide to Delay Repay.
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