Southeastern, now in public ownership under the Department for Transport, serves a huge commuter base across Kent and South East London. Their Delay Repay process is one of the weaker ones — mandatory account creation, a multi-step portal, and slow processing times.
How to claim
Register on Southeastern's delay repay portal, then submit claims through a multi-step form. Standard information required plus ticket proof uploads. The portal interface feels dated compared to other operators. Processing takes 20-30 working days, and passengers report inconsistent communication about claim status.
Open Southeastern Delay Repay →Tips for Southeastern claims
Southeastern operates both standard and high-speed (Javelin) services. Make sure you claim against the correct service type as the ticket prices differ significantly. For Oyster/contactless journeys, you may need to provide your card details for journey verification. Keep screenshots of journey history from your TfL account as backup evidence. If claiming for high-speed service delays, note that these are technically a premium product and compensation should reflect the higher ticket price.
Our verdict
Poor. Public ownership was supposed to improve the passenger experience, and while service has seen some gains, the claims process hasn't kept pace. Kent commuters deserve much better.
What you'll need
Whichever operator you're claiming from, have these ready: the date of your journey, your departure and arrival stations, the scheduled departure time of your train, what happened (how many minutes late, or if it was cancelled), your ticket type and what you paid, and proof of purchase — a photo of your ticket or your booking confirmation email.
For a complete overview of how Delay Repay works across all operators, read our UK Commuter's Guide to Delay Repay.
Never miss a claim on Southeastern
DelayRepay monitors your Southeastern commute and alerts you the moment a delay is detected — with the compensation amount and everything you need to claim.
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