East Midlands Railway offers a reasonably smooth claims experience. No account required, a clear form, and processing times that are acceptable if not outstanding. A solid middle-ground operator for claims.
How to claim
No account needed — submit directly through their online form. The form is clear and collects the expected information: journey details, delay specifics, ticket information, and proof of purchase. Processing takes 10-20 working days depending on volume.
Open East Midlands Railway Delay Repay →Tips for East Midlands Railway claims
EMR operates both intercity services (St Pancras to Nottingham/Sheffield) and regional services. Make sure you're claiming from EMR and not another operator if your journey involved a connection. Their form handles advance tickets well — just enter the booking reference. For season tickets, a single photo submission can cover multiple claims.
Our verdict
Good. No account barrier, clear process, reasonable timing. Not quite as fast as the A-grade operators but a comfortable claims experience overall.
What you'll need
Whichever operator you're claiming from, have these ready: the date of your journey, your departure and arrival stations, the scheduled departure time of your train, what happened (how many minutes late, or if it was cancelled), your ticket type and what you paid, and proof of purchase — a photo of your ticket or your booking confirmation email.
For a complete overview of how Delay Repay works across all operators, read our UK Commuter's Guide to Delay Repay.
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DelayRepay monitors your East Midlands Railway commute and alerts you the moment a delay is detected — with the compensation amount and everything you need to claim.
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