LNER is the easiest operator to claim with in the entire UK rail network. They accept claims by email, process them quickly, and don't make you jump through hoops. If you commute on the East Coast Main Line, you're in luck.
How to claim
Send an email with: your journey date, departure and arrival stations, scheduled departure time, what happened (delay length or cancellation), your ticket type and cost, and a photo of your ticket or booking confirmation. That's it. No account, no portal, no multi-step form. LNER's customer relations team will review your claim and respond within 5-10 working days, typically with a refund to your original payment method.
Open LNER Delay Repay →Tips for LNER claims
LNER is the poster child for how Delay Repay should work. Keep your emails concise and factual — date, service, delay, ticket price. Attach your ticket photo. They don't need a life story. If you commute daily on an LNER service, a monthly email listing all delays with a single ticket photo can cover multiple claims at once. They're reasonable about batch claims for season ticket holders.
Our verdict
The best claims experience in UK rail. Fast, simple, respectful of your time. Every other operator should take notes.
What you'll need
Whichever operator you're claiming from, have these ready: the date of your journey, your departure and arrival stations, the scheduled departure time of your train, what happened (how many minutes late, or if it was cancelled), your ticket type and what you paid, and proof of purchase — a photo of your ticket or your booking confirmation email.
For a complete overview of how Delay Repay works across all operators, read our UK Commuter's Guide to Delay Repay.
Never miss a claim on LNER
DelayRepay monitors your LNER commute and alerts you the moment a delay is detected — with the compensation amount and everything you need to claim.
Start monitoring