How to Claim Delay Repay with Avanti West Coast

Avanti West Coast has had a difficult few years operationally, with frequent cancellations and disruption across the West Coast Main Line. Unfortunately, their claims process adds insult to injury — it's not terrible, but it's not as smooth as it should be for an operator with this many delays.

How to claim

You'll need to create an account on Avanti's delay repay portal before submitting your first claim. The form asks for standard information: journey date, stations, service time, delay details, ticket type and price. You'll need to upload proof of your ticket. The form is functional but has more steps than necessary. Response times typically sit around 15-20 working days, though this can stretch during periods of heavy disruption.

Tips for Avanti West Coast claims

Create your account before you need it — don't wait until you're trying to claim after a bad commute. Bookmark the claim form URL. If you have an advance ticket, your booking confirmation email is sufficient as proof. For season tickets, a photo of the front and back of your season ticket, submitted once, should cover multiple claims. Keep a note of your claim reference numbers — Avanti's portal doesn't always make it easy to track claim status.

What you'll need

Whichever operator you're claiming from, have these ready: the date of your journey, your departure and arrival stations, the scheduled departure time of your train, what happened (how many minutes late, or if it was cancelled), your ticket type and what you paid, and proof of purchase — a photo of your ticket or your booking confirmation email.

For a complete overview of how Delay Repay works across all operators, read our UK Commuter's Guide to Delay Repay.